IAHHC Code of Ethics
Revised November 2008

This Code of Ethics is intended to inform the public that IAHHC and its members
endeavor to operate their businesses and provide care to their patients with honesty,
integrity, and in a manner that comports with the highest ethical standards. Because this
Code is intended to provide a broad statement of the high standards to which IAHHC
and its members strive, under no circumstances shall this Code be interpreted or construed
as establishing a minimum standard, or any evidence of a minimum standard, of
the safety, due care, or any other obligation which may be owed by IAHHC or its
members, or either of their employees, agents, contractors, or volunteers.

PATIENT RIGHTS AND RESPONSIBILITIES
Members shall treat their patients with respect and dignity. Members shall recognize,
observe, and uphold their patients’ rights and shall provide care to their patients in a
manner that respects these rights and allows each patient the ability to exercise those
rights.

Members shall provide care to patients regardless of the patients’ race, creed, color,
religion, sex, citizenship, national or ethnic origin, or other basis prohibited by law.
Members shall recognize, observe, and uphold each patient’s right to privacy and shall
respect the privacy and confidentiality of patient information at all times.

RELATIONSHIP TO OTHER PROVIDERS
Home health, hospice, and personal care are only part of the continuum of care for
patients. Member Agencies shall deal with other providers with integrity, honesty, and
ethical behavior. Member agencies shall cooperate with other providers to the extent
allowed by state and federal laws, including anti-trust laws, HIPAA, and fraud and abuse
laws, to provide smooth transitions and continuity of care to patients as they move along
the continuum of care.

RESPONSIBILITY TO IAHHC
Members should abide by the by-laws, policies, and Code of Ethics of the Indiana
Association for Home & Hospice Care.

Members should also participate and contribute knowledge, experience, and talents to
IAHHC in order to foster a dynamic, progressive organization from which all members
benefit professionally, and advance the cause of home care, hospice care, and personal
care.

Members should submit dues to IAHHC based upon the actual revenues received during
the previous year.

OPERATIONAL/FISCAL RESPONSIBILITIES
Members shall operate their agencies in compliance with all state and federal laws,
rules, and regulations, including state and federal fraud and abuse laws where
applicable, and in a manner that is lawful, ethical and sensitive to the needs of their
patients. Honesty, trustworthiness and reliability should be evident in all relationships.

Members should operate their agencies with integrity, honesty, and transparency.

Members’ accounting practices should result in accurate reports of earnings, losses, and
expenses. Members should accurately report other operational data and information as
well.

Members shall not submit inaccurate or fraudulent claims for services and shall strive to
only submit claims that are supported by documentation in the provider’s files.

MARKETING AND PUBLIC RELATIONS
Members shall not engage in misleading or false advertising. Oral and/or written
statements to the public, patients, and other health care providers shall honestly and
accurately represent services, benefits, cost, and provider capability.

Members shall not knowingly and willfully solicit, receive, offer, pay, or give anything of
value to induce, or in return for, referring, recommending or arranging for, any federally
reimbursable health care business.

Members shall neither use coercion or harassment as a tool to recruit patients, nor allow
an employee or agent to use such tactics. If a member has knowledge of such actions
by an employee, volunteer, subcontractor, agent or anyone else acting on behalf of the
member, the member shall take such steps as are reasonable and necessary to stop the
misconduct by the individual.

Members shall not engage in door-to-door solicitation of clients.

PERSONNEL
Members shall abide by all federal and state laws governing personnel matters and
employment, including, but not limited to, laws governing minimum wage, overtime pay,
wage payments, equal employment opportunity, labor relations, and non-discrimination.

Members shall, as required by licensure requirements and/or payer sources, provide
appropriate training, supervision and oversight of their personnel.

Members shall hire and retain sufficient personnel to meet the needs of their patients.

Members shall only hire personnel whose qualifications meet the applicable
requirements of the appropriate licensure statute and/or regulations and, where
appropriate, Medicare/Medicaid certification including but not limited to criminal history
checks, exclusion list checks and other background checks, as well as having the
appropriate professional licenses, certifications, training, or other experience.